Senior Solution Consultant

New

JobgetherCX automation, contact center

Based in the United StatesFull-TimeSenior

SalaryOTE compensation of $117,000–$178,000, depending on level, experience, and role scope.

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Job Details

Languages: Fluency in written and spoken English.
Experience: 3+ years of experience in Professional Services, consulting, IT, software development, or a related technical field
Required Skills: PythonJavascriptTypeScriptRESTful APIs

Have a bachelor's degree in a technical discipline or equivalent professional experience in a technical role.
Have 3+ years of experience in Professional Services, consulting, IT, software development, or a related technical field; experience with AI or automation solutions in a SaaS environment is preferred.
Have strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.
Have hands-on experience using REST APIs, webhooks, and SDKs to develop integrations between software systems.
Have working knowledge of foundation models, retrieval-augmented generation (RAG), large language models (LLMs), orchestration frameworks, and modern AI toolchains.
Use a consultative approach to understand customer needs and translate technical capabilities into practical business solutions.
Have customer-facing experience and a professional approach to managing sensitive situations and executive relationships.
Be organized, detail-oriented, and self-motivated, with the ability to manage competing priorities independently.
Collaborate effectively with customers, partners, Product, Support, and other internal stakeholders.
Be comfortable taking ownership of challenging projects in a fast-paced environment.
Be fluent in written and spoken English.

Lead strategic implementations of CXA and CCaaS solutions, aligning technical deployments with customer business requirements and use cases.
Apply industry expertise, product knowledge, and implementation best practices to deliver solutions.
Provide hands-on technical guidance to customers, internal teams, and external partners throughout implementation projects.
Advise customers on adoption strategies, best practices, optimization opportunities, and next steps after implementation.
Serve as a technical advisor to customer stakeholders, including senior and executive-level leaders.
Collaborate with Product, Support, and internal teams to resolve technical issues, communicate customer requirements, and support feature development.
Create and improve implementation templates, playbooks, frameworks, documentation, and best practices.
Design and support integrations using programming languages, REST APIs, webhooks, SDKs, and other technologies.
Translate complex technical concepts into clear recommendations for audiences with varying technical expertise.
Identify opportunities to improve deployment efficiency, implementation quality, and customer experience.

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