ServiceNow System Administrator
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NetImpact StrategiesIT services
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
Salary95,000 - 120,000 USD per year
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Job Details
- Experience
- 4+ years of hands-on experience as ServiceNow Administrator
- Required Skills
- RESTful APIs
Requirements
- Bachelor’s degree in computer science, MIS, or a business-related discipline.
- At least 4 years of hands-on experience as a ServiceNow Administrator.
- Experience supporting and troubleshooting custom ServiceNow applications in production, including incident resolution and root cause analysis.
- Experience with business rules, client scripts, UI policies, flows, workflows, and other application configurations.
- Experience troubleshooting integrations, REST APIs, scheduled jobs, and data-related issues.
- Understanding of ServiceNow security, including roles, ACLs, and user access.
- Experience with update sets, release deployments, testing, and post-deployment validation.
- Ability to manage incidents and service requests according to SLAs, including prioritization, resolution, escalation, and communication.
- Experience preparing and delivering monthly operational reports on ticket volumes, SLA performance, outstanding issues, trends, and performance metrics.
- Ability to work directly with customers to investigate issues, understand requirements, and communicate technical findings and resolutions.
- Demonstrated experience developing solutions consistent with architectural standards and ServiceNow best practices.
- ServiceNow Certified System Administrator certification.
- SAFe certification, or ability to complete it within 60 days of hire.
Responsibilities
- Provide user support and troubleshoot ServiceNow software problems.
- Implement bug fixes and perform root cause analysis.
- Collaborate with project team members to design and deliver scalable, maintainable solutions.
- Ensure ongoing operations function as expected.
- Design and develop ServiceNow applications, forms, workflows, policies, actions, access controls, interfaces, and configurations.
- Create and maintain APIs and data integration processes between ServiceNow and other systems.
- Generate operational reports and KPI analyses, and prepare client-facing and internal technical deliverables.
- Maintain production system reliability using the change management process.
- Monitor application health, usage, and compliance.
- Assist with version upgrades and install patches.
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