Customer Experience Virtual Assistant
New
1
1840 & CompanySaaS
ArgentinaPart-TimeMiddle
Salary7 USD per year
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Job Details
- Languages
- Basic to intermediate English for written communication.
- Experience
- 2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.
- Required Skills
- Microsoft ExcelGoogle SheetsGoogle WorkspaceSlackNotionCustomer support
Requirements
- Have 2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.
- Have experience working remotely in organized and structured environments.
- Have experience using customer management tools.
- Be familiar with collaboration tools such as Google Workspace, Slack, Notion, or similar.
- Have basic experience with administrative tracking, reporting, or operational coordination.
- Have basic to intermediate English for written communication.
- Be familiar with Google Workspace tools, including Docs, Sheets, and Calendar.
- Have basic to intermediate Excel or Google Sheets skills.
- Have experience with customer support or ticketing tools.
Responsibilities
- Respond to basic customer inquiries about using the platform.
- Provide first-level functional support to customers.
- Follow up on customer requests until resolution with the appropriate team.
- Register and update support tickets or requests, and identify recurring questions or issues.
- Maintain client information and document communications and operational activities.
- Coordinate internal and external meetings and prepare simple operational tracking reports.
- Track team tasks and support their follow-up.
- Assist with invoice follow-up and payment status tracking.
- Help coordinate sales or customer follow-up meetings and route customer feedback to the appropriate teams.
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