Senior Client Success Manager
New
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JobgetherDigital marketing
Workplace type: Remote; Listing location: USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years of directly relevant experience
- Required Skills
- Cross-functional Team LeadershipProblem SolvingMentoringDigital MarketingAccount ManagementClient relationship management
Requirements
- Have 4+ years of directly relevant experience in an interactive or digital marketing agency environment.
- Have experience developing client relationships, providing strategic guidance, and delivering high-quality client service.
- Have experience leading or contributing to cross-functional teams across areas such as digital strategy, creative, paid media, social media, analytics, web development, and project management.
- Be able to manage multiple client stakeholders and competing brand priorities at the same time.
- Demonstrate business acumen and the ability to understand client businesses, identify opportunities, and connect marketing initiatives to broader business objectives.
- Have communication, organization, critical thinking, and multitasking skills suited to a fast-paced environment.
- Be self-motivated and comfortable working autonomously and collaboratively with clients and internal teams.
- Have strong problem-solving skills and confidence developing and presenting creative, practical solutions.
- Be willing to mentor and support the development of less experienced colleagues.
- Experience with higher education, B2C retail brands, or complex product life cycles is a plus.
Responsibilities
- Build trusted relationships with client stakeholders and executive sponsors, serving as the primary point of contact for assigned accounts.
- Understand clients’ business needs, objectives, decision-making processes, and customer lifecycles, and translate them into strategies and initiatives.
- Collaborate with account leadership and cross-functional teams to execute digital strategies and deliver work that meets or exceeds client expectations.
- Represent client priorities internally and coordinate teams across digital strategy, creative, paid media, social media, analytics, web development, content, and project management.
- Provide strategic insights based on marketing and industry expertise and identify solutions to complex business challenges.
- Manage multiple client relationships, brand priorities, and initiatives while balancing scope, priorities, timelines, and budgets.
- Track and forecast key account metrics and keep projects on schedule and within budget.
- Identify opportunities for account growth, innovation, and expansion across multiple brand responsibilities.
- Resolve challenges in high-pressure, deadline-driven environments.
- Mentor and support junior team members and contribute to their professional development.
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