Client Success Associate
New
J
JobgetherHealthcare technology
Based in IndiaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- At least 1 year of experience in client success, customer support, account coordination, or a related role; relevant internship experience or strong interest in healthcare technology and SaaS may also be considered.
- Required Skills
- Project CoordinationMicrosoft ExcelGoogle SheetsClient relationship managementCustomer support
Requirements
- Have at least 1 year of experience in client success, customer support, account coordination, or a related role; relevant internship experience or strong interest in healthcare technology and SaaS may also be considered.
- Manage multiple accounts, tasks, deadlines, and competing priorities with strong organizational and time-management skills.
- Support multiple clients while maintaining a high standard of service and attention to detail.
- Use Microsoft Excel or Google Sheets to track metrics, identify trends, and support reporting.
- Communicate clearly in writing and verbally with clients and internal stakeholders.
- Be proactive, solution-oriented, curious, and adaptable in a rapidly evolving environment.
- Bring a collaborative, team-oriented approach and willingness to work across functions.
- Have a bachelor’s degree in business, healthcare, or a related discipline, or equivalent practical experience.
- Have an interest in developing client-facing presentation, training, and facilitation skills.
- Interest in healthcare technology, SaaS, provider data, or solving operational challenges is an advantage.
Responsibilities
- Support client relationships by understanding customer objectives and helping Client Success Managers align solutions and services with client needs.
- Serve as a first point of contact for day-to-day client questions and escalate complex issues when appropriate.
- Track client project tasks, timelines, deliverables, and follow-ups.
- Monitor client health indicators and flag potential risks or at-risk accounts.
- Help implement client retention and engagement initiatives.
- Build platform knowledge to help clients navigate features and resolve common questions.
- Gather, organize, and communicate client feedback to Client Success, Product, and Development teams.
- Assist with client training sessions, webinars, documentation, and other educational resources.
- Collect, maintain, and report operational and performance metrics.
- Collaborate with Sales, Implementation, Operations, Product, and other teams to support a seamless client experience and timely issue resolution.
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