Community Support Associate
New
J
JobgetherBlockchain, DeFi
Based in IndiaFull-Time
Salary$10,000–$20,000 USDC; Token allocation of 5,000–10,000 ORCA over four years
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Job Details
- Languages
- Fluent or native-level written and spoken English
- Required Skills
- BlockchainTechnical supportCustomer support
Requirements
- Bring strong knowledge of cryptocurrency and blockchain technologies, particularly Solana Virtual Machine (SVM) chains and decentralized finance.
- Have a solid understanding of Automated Market Makers (AMMs); experience or knowledge of Concentrated Liquidity Market Makers (CLMMs) is an advantage.
- Have previous experience in customer support, community management, technical support, or a closely related role.
- Have fluent or native-level written and spoken English and the ability to explain technical concepts clearly.
- Bring strong analytical and troubleshooting abilities for diagnosing and resolving user issues.
- Remain calm, professional, empathetic, and solution-oriented in challenging or high-pressure situations.
- Be familiar with online community and social platforms such as Discord, Telegram, Twitter/X, and Reddit.
- Have a strong interest in blockchain, DeFi, and emerging financial technologies, and curiosity to develop technical knowledge.
- Be able to work independently in a remote environment and collaborate with cross-functional and distributed teams.
Responsibilities
- Respond to user questions through Discord and ticketing systems with clear, accurate support.
- Troubleshoot technical and product issues, provide advanced assistance where appropriate, and escalate issues outside the team’s scope.
- Rapidly escalate critical issues affecting business continuity, security, or users.
- Provide high-touch support to VIP users.
- Route partnership and business development inquiries to relevant internal teams.
- Moderate community channels and enforce community guidelines.
- Create guides, FAQs, workshops, webinars, and AMA content to support user onboarding and education.
- Collect user feedback, recurring issues, and community insights for product and service improvements.
- Monitor crypto and DeFi developments and communicate meaningful insights internally.
- Collaborate with Product, Marketing, and Community Support teams to address user needs and develop community initiatives.
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