Medical Receptionist & Scheduling Coordinator
New
S
Staffing for DoctorsOrthopedic healthcare
PhilippinesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Clear, empathetic, and professional English verbal communication skills.
Requirements
- Have direct hands-on experience using Epic EMR for scheduling and patient chart management.
- Have a proven background handling 60+ inbound and outbound calls daily in a U.S. medical office setting.
- Understand medical scheduling and provider scheduling templates.
- Understand call triage and clinical message routing workflows.
- Understand patient registration and insurance verification workflows.
- Have clear, empathetic, and professional English verbal communication skills.
- Demonstrate multitasking ability and attention to detail in a fast-paced environment.
Responsibilities
- Manage 60–70 inbound and outbound patient calls daily.
- Answer patient inquiries, provide visit logistics, and route messages or clinical questions to the appropriate care team members.
- Schedule routine appointments, follow-up visits, and consultations according to provider scheduling templates.
- Make outbound recall and confirmation calls to minimize no-shows and keep clinic calendars optimized.
- Maintain patient demographic details, contact information, and insurance records in Epic.
- Document phone interactions, patient requests, and message routing in Epic in real time.
- Perform basic insurance eligibility and benefits verification before scheduled appointments.
- Collect patient forms, updated ID and insurance cards, and registration paperwork.
- Assist with administrative and virtual front-office tasks as needed.
View Full Description & ApplyYou'll be redirected to the employer's site
