Head of Operations
New
W
WhippySaaS operations
Remote, open to candidates in Latin America or the United States., US Eastern hoursFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent written and spoken English; full English fluency required.
- Required Skills
- HubSpot
Requirements
- Have built an operations function from scratch rather than inherited one.
- Have hands-on experience with billing, collections, contracts, and operational systems.
- Have managed people and built processes that others ran independently.
- Have handled important matters with an external partner, vendor, or customer.
- Be willing to work hands-on for the first six months without a team in place on day one.
- Be organized, clear in writing, and comfortable being direct with a founder.
- Be able to work US Eastern hours.
- Have SaaS company experience; experience selling to operators rather than technology companies is preferred.
- Staffing or HR tech experience is a plus.
Responsibilities
- Run billing, collections, payments, quote-to-cash, sales operations, and account changes across Stripe and HubSpot.
- Manage customer contracts using company templates and oversee vendor and SaaS renewals, usage, seats, and costs.
- Calculate and pay revenue shares for ATS partners, and manage partner records, pipeline, and co-marketing logistics in HubSpot.
- Run recruiting operations, including sourcing, outreach, scheduling, and pipeline management in Ashby.
- Manage offers, Deel, onboarding and offboarding, PTO and expense policies, and review cadence.
- Hire and manage an Operations Associate to take on documented operational work.
- Document processes so a junior team member can run them.
- Prepare security and data materials for enterprise vendor reviews and support SOC 2 readiness when needed.
- Manage access control, offboarding security, and tools that protect company money and data.
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