Operations Associate
New
W
WhippySaaS operations
Remote across Latin America., US Eastern hours required.Full-TimeJunior
Salary$2,000 to $3,000 USD per month total ( base plus monthly performance bonus)
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Job Details
- Languages
- Full English fluency required.
- Experience
- Ideally one to three years as an SDR, recruiting coordinator, or operations associate at a SaaS or tech company selling into the US.
- Required Skills
- HubSpot
Requirements
- Have strong writing skills; outreach must sound natural and be written in the CEO's voice.
- Be fluent in written and spoken English.
- Be able to work US Eastern hours.
- Be highly organized and ensure owned tasks are handled without repeated reminders.
- Be comfortable with daily outreach targets and tracking a recruiting funnel.
- Be curious, coachable, and receptive to feedback.
- Already use AI tools to work faster and be eager to automate work.
- Use sound judgment and notice work that needs doing without waiting for assignment.
- Ideally have one to three years as an SDR, recruiting coordinator, or operations associate at a SaaS or tech company selling into the US.
- Experience with Stripe, HubSpot, or Ashby is a plus, not a requirement.
Responsibilities
- Build candidate lists in Sales Navigator and Juicebox using the ICPs provided for each open role.
- Message candidates from the CEO's LinkedIn account using templates written in the CEO's voice.
- Handle candidate replies, route interested candidates to a screening call or Loom, and flag questions that cannot be answered.
- Keep Ashby current, schedule interviews and reference calls, and follow up with interviewers for feedback.
- Send a weekly recruiting funnel report covering sent, accepted, replied, screened, and hired candidates.
- Monitor Stripe for failed payments and overdue invoices, follow up to resolution, and reconcile checks.
- Process customer upgrades, downgrades, and churn across Stripe, HubSpot, and internal tools.
- Maintain HubSpot records so customer agreements, usage, and payments match.
- Handle Deel onboarding and offboarding steps, travel and dinner bookings, and the vendor list.
- Document processes and support partner administration and other operational work as responsibilities expand.
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