Customer Success Manager, Enterprise - East
C
ChainguardCybersecurity software
United States - RemoteFull-TimeManager
SalaryUp to $130,000 base salary + bonus
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Job Details
- Experience
- 2+ years experience in customer facing roles collaborating with both technical and business teams
- Required Skills
- AWSLinuxCustomer Success
Requirements
- Have 2+ years of experience in customer-facing roles collaborating with technical and business teams.
- Bring experience in Customer Success, Professional Services, Technical Account Management, or a combination of these with Sales, Solutions Engineering, or Technical Support.
- Have relevant domain knowledge in at least one of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or the software development lifecycle.
- Take ownership of a customer portfolio and work with a high level of autonomy.
- Demonstrate priority management skills and the ability to make decisions on customer outcomes, escalations, and issue de-escalation.
- Show an entrepreneurial mindset and ability to build new processes or practices.
- Demonstrate commitment to continuous personal and professional development.
- Bring drive and high emotional intelligence.
- Previous early-stage startup experience is strongly preferred.
- Relevant hands-on technical experience in cloud computing environments such as AWS, GCP, or Azure, containers, Linux, or the listed security domains is strongly preferred.
Responsibilities
- Lead customer engagements across onboarding, implementation, and adoption.
- Partner with customers and internal teams to align success plans with requirements, goals, and challenges.
- Support change management for large-scale rollouts and the Business Value Realization cycle.
- Advocate for customer needs and requirements with internal teams.
- Coordinate with Technical Support and Customer Engineering to resolve customer issues.
- Build hands-on product knowledge and help customers optimize their use of Chainguard.
- Work with customers and the Edu team to provide product, best-practice, and security-principle education.
- Build relationships with customer stakeholders from technicians to CISOs.
- Partner with sales teams to identify renewal and expansion paths and minimize churn risks.
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