Customer Service Representative
M
Michael & AssociatesCriminal defense law
Workable locations: PhilippinesFull-TimeSenior
Salary$5/hour (approximately ₱55,000/month) + Overtime Pay + Bonuses
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Job Details
- Experience
- 5+ years of experience in administrative, legal support, customer service, clerical, or case-management roles serving an international company or clients
- Required Skills
- Customer service
Requirements
- Have 5+ years of experience in administrative, legal support, customer service, clerical, or case-management roles serving an international company or clients.
- Have a reliable PC or laptop, stable internet, and a work-from-home setup.
- Be willing to work night shifts, weekends, and holidays.
- Have strong written and verbal communication skills.
- Have strong attention to detail and organizational skills.
- Be able to work independently and manage multiple priorities.
- Be proficient in using computers and multiple software systems.
- Be able to handle confidential information and meet deadlines.
- Preferred: experience in a law firm, legal services organization, court, government agency, or similar environment.
- Preferred: familiarity with legal terminology, court processes, discovery, motions, or case-management systems.
- Preferred: experience communicating with courts, government agencies, or other legal stakeholders.
- Preferred: experience working in a high-volume, deadline-driven environment.
Responsibilities
- Contact courts to confirm case details, status, filing information, and court dates, times, and locations.
- Verify information using approved court resources, document findings, and escalate discrepancies.
- Update case-management systems with verified information.
- Prepare standardized motions and other documents using approved templates and case information.
- Follow firm requirements for document formatting, naming, filing, and quality control.
- Request and follow up on discovery and records from courts, agencies, prosecutors, law enforcement, and other authorized sources.
- Download, organize, and upload discovery, videos, offense reports, PC affidavits, and other case documents.
- Complete New Case Contract Verification, locate and verify cause numbers, and update case records.
- Provide task-based support to Specialist Legal Assistants across teams and manage assignments according to deadlines and priorities.
- Protect confidential client and case information and follow firm data-handling and security policies.
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