Account Manager II
New
I
InstacartDigital advertising
United States - RemoteFull-TimeManager
SalaryAll other states $88,000 — $93,000 USD; WA $101,000 — $106,500 USD; OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $96,000 — $101,500 USD; CA, NY, CT, NJ $105,000 — $111,000 USD. OTE Range $117,500 — $148,000 USD.
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Job Details
- Experience
- 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field
- Required Skills
- SalesforceMicrosoft ExcelGoogle WorkspaceAccount ManagementClient relationship management
Requirements
- Have a bachelor's degree in business, advertising, commerce, digital marketing, or a related field, or equivalent practical experience.
- Bring 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field.
- Have experience building and maintaining strong client relationships in an external-facing role.
- Have experience analyzing campaign or business performance data and turning findings into clear recommendations and client-facing narratives.
- Be proficient with Microsoft Excel and Google Workspace, including Gmail, Docs, Sheets, and Slides.
- Be able to manage multiple priorities independently and deliver high-quality work in a fast-paced, changing environment.
- Have strong written and verbal communication skills, including confidence presenting to advertisers, agencies, and internal stakeholders.
- Preferred: Experience with Salesforce and Tableau; familiarity with Mode is a plus.
- Preferred: Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce, and experience developing full-funnel media strategies and optimizing campaigns against performance goals.
- Preferred: Experience managing business reviews, quota-related planning, upsell opportunities, or growth strategies across multiple business units.
Responsibilities
- Build strategies with Sales that support CPG clients’ and agency partners’ business objectives and long-term growth on Instacart.
- Use campaign data and marketplace insights to recommend investment and optimization approaches, and manage gap-to-goal across multiple business units.
- Explain advertising products, present persuasive recommendations, handle objections, and support advertisers’ expansion across Instacart advertising products.
- Own the vision and content for recurring client conversations and quarterly business reviews, turning campaign data into business impact, opportunities, and next steps.
- Resolve campaign and partner issues with limited guidance.
- Share specific advertiser feedback with internal teams to inform product enhancements and process improvements.
- Share best practices across the category and Advertiser Success teams, and lead projects that strengthen team-wide capabilities.
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