Collections Specialist

PalmettoConsumer energy

Remote - PhilippinesFull-Time

Salary440,000 - 660,000 PHP per year

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Job Details

Languages: Fluent in English, both verbal and written; bilingual abilities in English and Spanish are a plus.
Required Skills: Customer serviceNegotiationData entry

Have a high school diploma or equivalent; some college coursework is preferred.
Have prior experience in collections, call center, or customer service roles.
Be fluent in written and spoken English, with clear and professional phone communication skills.
Demonstrate strong negotiation and conflict-resolution skills.
Remain calm, patient, and solution-oriented with escalated or difficult customers.
Be comfortable working in a high-volume, fast-paced call environment.
Have basic computer proficiency, including data entry and navigating CRM or collections software.
Maintain strong attention to detail and accurate records.
Demonstrate organizational and time-management skills and the ability to work independently and as part of a team.
Knowledge of the construction or solar industry is preferred.
Bilingual English and Spanish ability, familiarity with collections regulations, and experience with outbound dialer systems are preferred.
Complete a background check as a condition of employment.

Make outbound collection calls to customers regarding past-due accounts, with a goal of 100 per day.
Negotiate payment arrangements and resolve delinquent accounts in accordance with company policy and applicable regulations.
Document call outcomes, payment commitments, and account notes in the CRM.
De-escalate and professionally handle frustrated, upset, or difficult customers.
Educate customers on account status, balances, and available payment options.
Meet or exceed daily, weekly, and monthly call volume and collection targets.
Follow applicable federal, state, and company collection laws and guidelines, including FDCPA where applicable.
Identify accounts that may require supervisor escalation or an alternate resolution path.

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