Billing Specialist
New
P
Prime System SolutionsIT billing
Location: Philippines, Eastern Timezone (Night Shift in PH); Comfortable working in EST timezone hoursContractMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years of recent experience in the IT industry as Billing Specialist or in similar role.
- Required Skills
- Customer service
Requirements
- Have at least 3 years of recent experience in the IT industry as a Billing Specialist or in a similar role.
- Be comfortable working EST timezone hours.
- Demonstrate strong numerical skills for calculations, account reconciliation, and financial data management.
- Understand accounting principles and contractual billing terms, pricing structures, and payment schedules.
- Have proficiency using billing software and systems.
- Be able to analyze contractual terms and ensure billing reflects agreed-upon conditions.
- Demonstrate attention to detail, organization, and time-management skills.
- Use problem-solving and critical thinking to identify causes of billing issues and propose solutions.
- Apply customer-service skills when working with clients, internal teams, and stakeholders.
Responsibilities
- Review contractual agreements to identify billing terms, payment schedules, and invoicing requirements.
- Create and send accurate, timely invoices based on contract terms, including applicable ancillary charges.
- Manage billing schedules and track invoices and payments against contractual schedules.
- Resolve billing discrepancies and disputes with customers in coordination with internal teams and external stakeholders.
- Maintain accurate records of invoices, payments, and changes to billing terms or schedules.
- Assist with financial reporting, including reports and analyses related to contractual billing and revenue recognition.
- Maintain accurate, real-time timesheets and required billing documentation.
- Escalate complicated issues to a senior resource or appropriate team when needed.
- Collaborate with colleagues and departments, respond to client requests, and provide feedback to improve processes.
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