Customer Success Account Manager
New
R
RedpointCustomer data
Remote (USA)Full-TimeMiddle
Salary85,000 - 115,000 USD per year
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Job Details
- Experience
- Customer Success or Account Management: 3–5 years (Required); Marketing Technology: 3 years (Preferred); Business Consulting: 3 years (Preferred); Data management, data quality, or identity resolution: 3 years (Preferred); Project Management: 3 years (Preferred)
- Required Skills
- Project ManagementStakeholder managementCustomer SuccessAccount Management
Requirements
- Bachelor's degree required.
- 3–5 years of experience in Customer Success or Account Management.
- Demonstrated success managing enterprise and mid-market accounts with measurable retention and renewal results.
- Experience engaging senior stakeholders, including executive sponsors, and building account roadmaps.
- Experience leading renewal conversations.
- Experience orchestrating cross-functional teams.
- Ability to independently plan, prioritize, and manage a book of business with minimal oversight.
- Marketing Technology experience is preferred.
- Business Consulting experience is preferred.
- Data management, data quality, or identity resolution experience is preferred.
- Project Management experience is preferred.
- Knowledge of data readiness, data quality, identity resolution, Customer Data Platforms, data governance for AI and machine-learning use cases, marketing campaign management, customer engagement, omnichannel marketing, or personalization is encouraged.
Responsibilities
- Build and execute strategic account plans with success criteria, stakeholder maps, and value milestones.
- Lead regular Business Reviews that connect solution usage to business outcomes and surface expansion opportunities.
- Advise customers on use cases, product capabilities, and industry best practices.
- Own onboarding and drive adoption through health checks, success plans, and outcome reviews.
- Coordinate Sales, Professional Services, Support, and Product teams throughout the customer relationship.
- Identify and progress expansion opportunities in partnership with Sales.
- Own renewals, forecast accurately, surface churn risk, and protect the customer base.
- Share customer feedback with Product and partner on feature prioritization.
- Escalate customer risks and issues early and coordinate mitigation.
- Develop working fluency in Redpoint solutions to advise on use-case design and data foundations for AI and personalization.
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