Customer Service & Virtual Assistant (E-Commerce)
L
LivocareE-commerce
Currently based in LebanonFull-Time
SalaryBase salary of $500 to $600 per month plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.
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Job Details
- Languages
- Native Arabic speaker with a very good command of both English and French.
- Required Skills
- ShopifyMicrosoft ExcelCustomer serviceGoogle Sheets
Requirements
- Be a Lebanese national currently based in Lebanon.
- Be a native Arabic speaker with a very good command of English and French.
- Have previous customer service experience with e-commerce brands in Lebanon.
- Have hands-on experience using Shopify.
- Be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.
- Be comfortable and confident speaking with customers by phone, requesting reviews, handling objections, and introducing relevant upselling opportunities.
- Communicate politely and professionally, including during difficult customer interactions.
- Stay calm, organized, and focused when order volumes or customer demands increase.
- Show empathy while remaining clear and solution-oriented.
- Learn new processes quickly and apply feedback.
- Work with discipline and reliability without constant follow-up, and take initiative.
Responsibilities
- Manage customer conversations on WhatsApp with professionalism, empathy, and speed.
- Process customer orders accurately and ensure all required information is complete.
- Follow up with fulfillment and delivery partners regarding cancelled orders.
- Speak with customers to understand cancellation reasons and recover orders whenever possible.
- Maintain accurate customer and order records in shared Google Sheets.
- Make outbound calls to request product reviews and explore relevant upselling opportunities.
- Collect customer feedback to help strengthen trust in the brands and improve the customer experience.
- Moderate comments on social media advertisements while protecting a professional brand image.
- Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.
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