Customer Success Engineer
J
JobgetherObservability and telemetry
Based in Australia, Work effectively across multiple time zones and occasionally perform duties outside standard working hours when required.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum of 5 years of experience in a related customer-facing function, with direct post-sales engagement and customer advocacy experience.
- Required Skills
- ElasticSearchCustomer SuccessDatadog
Requirements
- Have a minimum of 5 years of experience in a related customer-facing function, including direct post-sales engagement and customer advocacy.
- Bring a customer-first mindset and empathy for customer goals, outcomes, and challenges.
- Demonstrate strong communication and relationship-management skills, including expectation management.
- Have experience presenting to customers through program reviews, business reviews, or similar engagements.
- Have direct experience with observability, logs, metrics, IT operations, and security environments.
- Understand how to manage data pipelines throughout the data lifecycle.
- Be able to identify and develop use cases that reduce, reuse, enrich, and route data to deliver customer outcomes.
- Bring technical aptitude, problem-solving ability, and willingness to learn quickly.
- Work effectively across multiple time zones and occasionally outside standard working hours when required.
Responsibilities
- Guide customers through the success lifecycle from onboarding through expansion.
- Help customers build and optimize observability pipelines across their organizations.
- Establish relationships with technical stakeholders and senior management at strategic customers.
- Develop and maintain customer success plans, KPIs, and measurable outcomes.
- Use customer success platforms and data-driven metrics to improve engagement.
- Expand existing use cases and identify new teams, data sources, and opportunities to reduce, enrich, reuse, and route data.
- Explain how technical capabilities translate into customer and business outcomes.
- Collaborate with sales, marketing, product, customer experience, and engineering teams as the voice of the customer.
- Monitor customer health and proactively identify opportunities or risks.
- Mentor and coach team members while contributing to the Customer Experience organization.
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