Customer Success Engineer

CriblTelemetry infrastructure

Remote - Australia, May be required to occasionally perform duties outside your standard working hours.Full-TimeSenior

Salary not disclosed

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Job Details

Have a minimum of 5 years in a related function, with direct customer advocacy and post-sales engagement experience.
Bring a customer-first approach and empathy for customer outcomes and value.
Have customer-facing presentation experience in program reviews or similar events.
Have direct experience with observability, logs, metrics, IT operations, and security.
Demonstrate a deep understanding of managing data pipelines through the data lifecycle.
Show the ability to develop use cases involving reducing, reusing, enriching, and routing data to achieve customer outcomes.
Bring technical and problem-solving skills and the ability to learn quickly.
Preferred: experience with Cribl products or data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake.
Preferred: technical understanding of customer success platforms such as Gainsight.
Preferred: working knowledge of AWS, Azure, or GCP.

Guide customers through the Customer Success lifecycle, from onboarding to expansion.
Advise customers as they build observability pipelines and transform organizational data.
Establish relationships with customer stakeholders and senior management to drive success plans and KPIs.
Use customer success platforms and data-driven metrics to support communication with tech-touch customers.
Expand the value of existing use cases and identify new use cases, teams, and data sources.
Collaborate with sales, marketing, product, experience, and engineering as the voice of the customer.
Help customers realize value from their purchase and continue to grow as Cribl customers.
Mentor and coach team members in the Customer Experience organization.

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