Bilingual Member Support Specialist
New
F
Five Star SolutionsCustomer support
This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WYFull-TimeJunior
Salary16 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Must be able to Speak, Read, & Write fluently in English & Spanish
- Experience
- Minimum 1 year of customer service, call center, support, or case management experience preferred.
- Required Skills
- Customer serviceActive listeningData entryCRM
Requirements
- Speak, read, and write fluently in English and Spanish.
- Have a high school diploma or equivalent.
- Have a minimum of 1 year of customer service, call center, support, or case management experience preferred.
- Have proficiency with CRM, case management, or customer support systems.
- Have basic computer and data-entry skills.
- Demonstrate strong verbal and written communication skills.
- Have strong active listening, interpersonal, and relationship-building abilities.
- Communicate clearly, professionally, and empathetically.
- Pay strong attention to detail and accuracy.
- Manage multiple tasks and priorities with strong organization and time management.
- Work independently and as part of a team.
Responsibilities
- Handle inbound and outbound phone calls professionally and efficiently.
- Respond to customer inquiries via text, email, and other communication channels.
- Create, update, and manage customer cases within company systems.
- Document interactions accurately and maintain data integrity.
- Resolve routine customer issues at first contact when possible and escalate complex issues when necessary.
- Follow established processes, workflows, and compliance requirements.
- Monitor open cases and follow up to support timely resolution.
- Collaborate with internal teams to resolve customer concerns.
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