Professional Services Manager (Implementation Manager)
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First AdvantageBackground screening
This is a 100% remote position; however, the individual must be based in the United StatesFull-TimeManager
Salary80,000 - 90,000 USD per year
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Job Details
- Experience
- 5+ years leading complex implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS.
- Required Skills
- RESTful APIs
Requirements
- Bachelor’s degree or equivalent professional work experience.
- 5+ years leading complex implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS.
- Strength in discovery, requirements gathering, solution design, scope and risk management, project governance, testing, and launch readiness.
- Ability to negotiate, influence through expertise and data, and hold customer and internal stakeholders accountable to commitments.
- Ability to explain integrations, APIs, data exchange, configuration, and ATS/HRIS concepts as business implications and actionable recommendations.
- Coding experience is not required.
- Experience partnering with Sales or pre-sales, Product, Technology, Operations, and Client Success.
- Strong facilitation, executive presence, presentation, written communication, analytical judgment, and cross-functional leadership skills.
- Must be based in the United States and available to travel up to 25%.
Responsibilities
- Lead implementations across the product portfolio from discovery and solution design through configuration, testing, go-live, stabilization, and transition to Customer Success.
- Translate customer business and technical requirements into scalable, supportable solutions and guide customers toward best-practice decisions.
- Build and govern implementation plans covering scope, milestones, owners, dependencies, risks, decisions, and success measures.
- Negotiate scope, priorities, timelines, responsibilities, and solution choices with customers and internal stakeholders.
- Coordinate delivery across Sales, Product, Technology, Operations, Customer Success, ATS/HRIS partners, and customer teams.
- Lead integration planning, configuration, and pre- and post-production testing.
- Manage scope creep, delivery risk, customer dependencies, and recovery plans to drive progress toward go-live and first revenue.
- Use customer insights and lessons learned to improve implementation playbooks, reusable solutions, and delivery processes.
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