Principal Product Manager, Case Management
New
C
CyderesCybersecurity, managed detection and response
Workplace type: Remote; Listing location: United StatesFull-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience in Product Management
- Required Skills
- Product ManagementRESTful APIsData modeling
Requirements
- Have 8+ years of experience in Product Management, with experience owning complex platforms, workflow systems, or services.
- Have led a migration off a legacy system of record with live users, including data migration and cutover, without a service outage.
- Bring a strong background in case management, incident management, IT service management, or security operations tooling.
- Have direct exposure to SOC operations, incident response, or detection and response workflows at an MDR, MSSP, or enterprise security team.
- Work deeply with Engineering on data models, APIs, event-driven synchronization, permissions, multi-tenancy, reliability, and performance.
- Have experience designing or shipping human-in-the-loop automation or AI-assisted workflows.
- Understand enterprise B2B customers and managed services models.
- Influence without authority at senior and executive levels.
- Demonstrate excellent written and verbal communication skills.
Responsibilities
- Own the vision, strategy, and roadmap for the end-to-end security case lifecycle.
- Lead migration to a purpose-built case platform, including sequencing, data migration, parallel running, and cutover planning without interrupting 24/7 service delivery.
- Drive the build, buy, or extend decision with Engineering and Architecture.
- Define the case data model for evidence, entities, timelines, actions, approvals, and outcomes.
- Own two-way case synchronization with customer ticketing and IT service management platforms, and define notification and escalation paths.
- Set and measure case performance targets as customer-facing quality measures.
- Shape AI-assisted case workflows while preserving explainability, permissions, human judgment, and safe fallback paths.
- Work with SOC analysts, incident leaders, service-delivery teams, and customers to understand workflow friction and decision needs.
- Partner with UX, Engineering, Alliances, Sales, Customer Success, and Marketing on product experience, integrations, launches, migrations, and roadmap conversations.
- Mentor other Product Managers and influence leadership decisions through data, insight, and product narratives.
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