Solutions Support Engineer
W
WizCloud security
Remote - IrelandFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role; 2+ years working with cloud platforms; 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
- Required Skills
- AWSPythonGCPKubernetesMicrosoft AzureLinuxTerraform
Requirements
- Bring 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- Have 2+ years of experience working with AWS, Azure, or GCP, including IAM, networking, and core compute and storage services.
- Have 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
- Demonstrate a strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment.
- Be able to read and debug code in one or more of Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL.
- Be proficient with command-line tools and Linux operating system environments.
- Be familiar with the current AI landscape, including LLM architectures and integrating AI-driven tooling into technical workflows.
- Preferred: experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows.
- Preferred: hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations.
- Preferred: experience building or supporting agentic workflows, RAG architectures, or AI-powered automation.
- Preferred: familiarity with Infrastructure-as-Code tools and CI/CD pipelines, GraphQL or REST API debugging, compliance frameworks, or ServiceNow, Jira, or Zendesk.
Responsibilities
- Investigate and resolve customer issues across cloud security posture management, vulnerability scanning, threat detection, container and Kubernetes security, identity and access management, network analysis, and data security.
- Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
- Diagnose workload scanning and runtime security issues, including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
- Analyze vulnerability findings, triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage.
- Support shift-left security workflows, including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning.
- Design and implement automation using AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency.
- Participate in an on-call rotation for after-hours, holiday, and weekend support.
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