Account Manager
New
D
DoiTCloud management
This role is based fully remotely in Israel (no offices).Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Strong verbal/written communication skills in Hebrew & English.
- Experience
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role. 3+ years of experience at a technology company
- Required Skills
- AWSCustomer SuccessAccount Management
Requirements
- Have 2+ years of experience in account management, customer success, or customer engineering.
- Have 3+ years of experience at a technology company.
- Have experience with AWS, GCP, or another major public cloud.
- Have experience in the FinOps ecosystem.
- Have strong verbal and written communication skills in Hebrew and English.
- Have technical skills that support productive engagement with technical teams.
- Be able to build influential relationships.
- Have operational and administrative skills and be analytical and detail-oriented.
- Be able to move between the big picture and detailed work.
- Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader are a bonus.
Responsibilities
- Develop a deep understanding of the business, cloud management platform, support and services, and customer needs.
- Own customer context and communication with cloud vendor teams, identifying value and potential revenue-growth opportunities.
- Manage customer support escalations through resolution.
- Negotiate and close long-term commitments with key stakeholders.
- Identify new workload opportunities in customers’ cloud environments and SaaS solutions.
- Establish a regular cadence across the customer portfolio, balancing strategic customers and emerging clients.
- Aggregate customer feedback and share product requests and market context with engineering teams.
- Deliver quarterly customer reviews covering project timelines, projected cloud-platform spending, and feedback on support and engagement.
- Identify cost-optimization opportunities in customer cloud environments.
- Work with cloud vendor sales representatives on mutual customers.
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