Operations Manager
New
B
BoostaDigital businesses
Remote, UkraineFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English — B2+: written communication with registrars, hosting providers, and services.
- Experience
- 3+ years of experience in operations / project management with an operational focus.
- Required Skills
- SQLJiraGoogle Sheets
Requirements
- Have 3+ years of experience in operations or project management with an operational focus.
- Have a practical understanding of domain infrastructure, including registrars, zones, NS/DNS, Cloudflare, SSL, and domain email.
- Have experience managing a large number of accounts and services, including AdsPower, proxies, and Google accounts.
- Have experience working with vendors, including negotiations, wholesale terms, and non-standard payment methods such as crypto.
- Have experience managing an operational budget.
- Have strong Google Sheets skills, including complex trackers, linked spreadsheets, pivot tables, and automations.
- Have experience setting tasks in Jira, including decomposition, prioritization, and SLA control.
- Have experience writing and implementing SOPs from scratch.
- Have English at B2+ level for written communication with registrars, hosting providers, and services.
- DMCA and abuse-complaint experience is a plus.
- Experience hiring and onboarding team members is a plus.
- Basic SQL, Apps Script, or no-code skills for automating routine tasks are a plus.
Responsibilities
- Own the full domain lifecycle, including zone selection, registration, NS/DNS, email, CMS connection, renewal, and disposal.
- Ensure domain-pipeline capacity meets the production plan.
- Diversify operational risks.
- Centrally manage services, access, balances, and the function’s operational budget.
- Handle abuse cases involving DMCA, Cloudflare, and registrars by building processes and SLAs.
- Identify bottlenecks and prepare technical requirements for automation for the technical team.
- Maintain company operational tracking and provide weekly reports to the CEO.
- Directly manage the Domain & Access Specialist and expand the team as volumes grow when needed.
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