Customer Success Specialist
New
M
Marathon TalentSaaS, MarTech
Colombia. Mexico. ArgentinaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years in a customer-facing role; 3+ years of previous experience in running or building an email program
- Required Skills
- Project CoordinationCustomer SuccessGoogle WorkspaceSlackCross-functional collaboration
Requirements
- Have 3+ years of experience in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment.
- Have 3+ years of experience running or building an email program.
- Communicate clearly and professionally in writing and verbally, including through emails and productive meetings.
- Demonstrate strong organizational skills and manage multiple clients and workstreams.
- Be comfortable working in a nimble, fast-paced environment.
- Be comfortable and confident using Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack as day-to-day tools.
- Be able to simplify complex concepts for non-technical audiences.
- Bring a proactive, ownership-oriented approach to following up and closing loops.
- Have experience working cross-functionally with Sales, Product, or Support teams.
- Be able to ramp quickly on new technologies and platforms.
Responsibilities
- Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live.
- Serve as the primary point of contact during onboarding, set clear expectations, and proactively surface risks or blockers.
- Build and maintain organized onboarding materials, project trackers, and client-facing documentation.
- Coordinate with Sales, Product, and Support to ensure a seamless handoff and consistent client experience.
- Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level.
- Handle technical onboarding steps when appropriate.
- Contribute to improving onboarding processes, playbooks, and templates.
- Maintain accurate records of client interactions, milestones, and follow-ups in internal systems.
View Full Description & ApplyYou'll be redirected to the employer's site
