Support Specialist
New
H
HummingbirdFinancial crime compliance
Remote-first (US based), east coast hoursFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SQLArtificial IntelligenceRESTful APIsCustomer support
Requirements
- Bring strong technical troubleshooting skills.
- Diagnose, reproduce, and escalate bugs.
- Have experience with APIs and SQL.
- Own customer issues from start to finish and work through complex challenges.
- Learn and adapt quickly to new tools, technologies, and workflows.
- Collaborate with engineering, product, customer success, and other teams.
- Provide professional customer service and build rapport with customers.
- Work east coast hours and support international customers.
- Familiarity with coding languages, Workato, or other iPaaS solutions is a plus.
Responsibilities
- Field and resolve support inquiries, from product usage questions to API integration troubleshooting.
- Keep customers informed and updated while their issues are being resolved.
- Work with TSEs, engineering, and other teams to resolve issues promptly and effectively.
- Own the support process from ticket creation through escalation and resolution.
- Improve support processes and overall efficiency.
- Use technology such as AI to drive support-process efficiency.
- Help customers use the platform and its features to support their financial crime compliance work.
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