Senior Customer Success Manager (EMEA)
New
I
ImmutaData authorization
This is a full-time, remote role for candidates located in the greater London, UK area.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Professional fluency in English; additional European languages such as German, French, or Spanish are an advantage.
- Experience
- 5–8 years in Customer Success, Technical Account Management, Solution Delivery, consulting, or a related customer-facing role within enterprise SaaS, cloud, or data-focused environments.
- Required Skills
- AWSGCPSnowflakeAzureCustomer SuccessDatabricks
Requirements
- Bring 5–8 years of experience in Customer Success, Technical Account Management, Solution Delivery, consulting, or a related customer-facing role within enterprise SaaS, cloud, or data-focused environments.
- Demonstrate success managing complex enterprise customer relationships across onboarding, adoption, value realization, renewal, and expansion.
- Have experience working with customers across multiple EMEA countries and understand the region’s diverse business and regulatory environments.
- Have working knowledge of modern data ecosystems and cloud platforms such as Snowflake, Databricks, Starburst, AWS, Azure, or GCP.
- Be familiar with data governance, data privacy, security, access control, GDPR, and data residency concepts.
- Be able to develop success plans, interpret customer health and usage signals, manage risk, and connect product adoption to measurable business value.
- Be able to coordinate multiple complex customer initiatives and stakeholders.
- Have written, verbal, and presentation skills for engaging technical audiences, business leaders, and executive stakeholders.
- Work effectively across Sales, Product, Engineering, Support, and technical delivery teams in a distributed environment.
- Have professional fluency in English; additional European languages such as German, French, or Spanish are an advantage.
- Have a bachelor’s degree or equivalent practical experience.
Responsibilities
- Partner with senior customer stakeholders to define desired outcomes, establish success measures, and build adoption roadmaps.
- Lead onboarding, deployment, and integration programs across modern data platforms and cloud environments.
- Manage enterprise customer relationships across EMEA through adoption, value realization, renewal planning, and expansion.
- Monitor account health, usage, risks, and customer progress; create mitigation plans and maintain renewal forecasts.
- Conduct business reviews, executive sessions, workshops, and enablement programs.
- Advise customers on data governance, access control, privacy, security, GDPR, and data residency considerations.
- Collaborate with Sales, Product, Engineering, Support, and technical delivery teams to resolve blockers and align customer needs with the product roadmap.
- Capture customer feedback, implementation patterns, and market insights to inform product improvements.
- Identify opportunities for additional use cases, advocacy, and expansion.
- Contribute to regional customer success playbooks, best practices, and knowledge-sharing initiatives.
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