Customer Success - Southern Europe
New
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ElevenLabsAI/ML SaaS
This role is remote-first, so it can be executed from anywhere in Spain or Italy. If you prefer, you can work from our office in Madrid or fully remote in Italy.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent in Spanish and/or Italian (preference for both), and English
- Experience
- 5+ years of Customer Success, Account Management or Technical Account Management experience
- Required Skills
- Customer SuccessAccount Management
Requirements
- Bring 5+ years of Customer Success, Account Management, or Technical Account Management experience.
- Have supported complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region.
- Have experience owning and managing a defined book of business.
- Be fluent in Spanish and/or Italian; fluency in both is preferred, and English is required.
- Have experience working across the Southern Europe market and knowledge of its landscape and cultural nuances.
- Have familiarity with building and deploying AI agents.
- Have familiarity with API integrations and be comfortable navigating SDKs.
- Have experience working cross-functionally with Sales, Engineering, Product, and Marketing teams.
- Have driven revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities and renewals.
- Bring problem-solving, technical, and analytical skills to address customer needs and concerns.
- Be able to build and maintain relationships with customers at all levels of an organization.
- Be self-motivated and able to work independently in a remote or distributed team environment.
Responsibilities
- Run onboarding, enablement, and growth across ElevenLabs' platform, speech models, creative tools, and Agents.
- Advise customers on production deployment across web, mobile, and their systems.
- Review usage and performance data to identify friction and support adoption.
- Own a defined book of business against Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion targets.
- Identify expansion opportunities and own renewals and upsells end to end.
- Work with Sales, Engineering, and CS leadership to turn technical wins into revenue.
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