Customer Success Associate
New
H
Horizon3.aiCybersecurity SaaS
We are open to candidates based in the following locations: UK, Germany, France, Spain, or The NetherlandsFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment
- Required Skills
- CybersecuritySalesforceCustomer Success
Requirements
- Have 3+ years of experience in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity environment.
- Bring in-depth knowledge of cybersecurity practices and principles.
- Have a strong understanding of enterprise security, information technology, cloud, or offensive security.
- Align solutions with business priorities and present clearly to technical and executive stakeholders.
- Have experience managing a book of business with revenue targets, including ARR, NRR, and GRR.
- Be comfortable using Salesforce, Gainsight, and JIRA.
- Be detail-oriented and organized.
- Relevant certifications such as CompTIA Security+ or CISSP are highly preferred.
- Startup or high-growth company experience is preferred.
Responsibilities
- Manage a portfolio of EMEA mid-market customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption.
- Cultivate champions with security leaders, from analysts to CISOs, and guide them through adoption, expansion, and advocacy.
- Deliver technical onboarding and enablement for NodeZero, including Tripwires, Insights, and Rapid Response.
- Identify customer needs and potential challenges, and suggest solutions to improve their experience and cybersecurity posture.
- Partner with IT and Security teams to interpret pentest results, prioritize remediation, and guide long-term offensive security strategy.
- Collaborate with Sales and Renewals teams to drive retention and growth, identify expansion opportunities, and support renewals.
- Relay customer feedback and technical issues to internal teams to inform product and service evolution.
- Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes.
- Contribute to documentation, training materials, and repeatable playbooks, and maintain customer health and touchpoint records using internal CS platforms.
View Full Description & ApplyYou'll be redirected to the employer's site
