Supplier Success Professional (B2B Customer Support)
New
A
AvettaSupplier compliance
Those outside of commutable distance, but still residing within England, may be considered on a remote basis., Training: 4 pm–1 am GMT, Monday–Friday. After training: 8 am–5 pm or 9 am–6 pm local time.Full-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in Italian, Spanish, and English is required.
- Required Skills
- SalesforceCustomer service
Requirements
- Be fluent in Italian, Spanish, and English.
- Bring prior customer service or call center experience; this is preferred.
- Be proficient with PC applications and CRM systems; Salesforce is preferred.
- Communicate effectively in writing and verbally.
- Demonstrate high attention to detail, adaptability, and self-motivation.
- Be able to learn and apply new systems and processes.
- Manage multiple priorities and work under stress.
- Be available for 100% attendance during eight weeks of training.
- Be available for training from 4 pm to 1 am GMT, Monday–Friday; after training, work 8 am–5 pm or 9 am–6 pm local time.
Responsibilities
- Provide front-line support to suppliers by phone, email, chat, and other service channels.
- Resolve supplier issues with a focus on customer experience and compliance accuracy.
- Verify and process regulatory documents, including insurance, safety manuals, and OSHA/MSHA records.
- Log interactions in Salesforce (Service Cloud) and follow up as needed.
- Support customer billing and subscription inquiries.
- Collaborate with internal departments to resolve supplier needs and improve service delivery.
- Participate in outbound campaigns and annual update verifications.
- Maintain interaction quality, verification accuracy, and productivity standards.
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