Accounts Receivable & Collections Specialist
New
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Language Services Associates, Inc.Accounts receivable
Workplace type: Remote; Listing location: Horsham, PAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years of accounts receivable, billing, collections, customer account management, or related accounting experience.
- Required Skills
- Microsoft Excel
Requirements
- Preferred: 3-5 years of accounts receivable, billing, collections, customer account management, or related accounting experience.
- Experience working with ERP systems, customer billing portals, and Microsoft Excel.
- Understanding of accounts receivable processes, collections practices, and cash application procedures.
- Strong customer service and communication skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to work independently and collaboratively within a team environment.
Responsibilities
- Respond to assigned customer account inquiries about invoices, payment status, balances, and billing requirements.
- Monitor shared Accounts Receivable inboxes and address or route customer requests and collection communications.
- Review billing transactions for completeness and accuracy, and prepare and submit invoices through customer portals and other required channels.
- Maintain customer billing contacts, remittance information, invoice delivery preferences, and billing requirements.
- Manage collection outreach by phone and email, review aging reports, and follow up on past-due accounts.
- Research and help resolve payment disputes, invoice discrepancies, short payments, deductions, and account questions.
- Issue customer statements, payment reminders, and collection correspondence; escalate complex issues as appropriate.
- Assist with payment application, research unapplied cash and remittance information, and support account reconciliation.
- Prepare aging reports and collection status updates, maintain activity documentation, and identify process improvements.
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