Senior Solutions Engineer
New
S
SingularMarketing analytics
US RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role.
- Required Skills
- PythonSQLRESTful APIs
Requirements
- Have 5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role.
- Have experience supporting complex customer implementations or enterprise-level technical accounts.
- Demonstrate strong technical troubleshooting skills and ability to break down ambiguous problems.
- Have experience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms.
- Be able to write SQL queries and investigate data quality, reporting, or attribution issues.
- Be comfortable working in Mac, UNIX, or command-line environments.
- Be able to read, debug, or write lightweight scripts, preferably in Python.
- Communicate clearly with customer-facing and internal technical audiences, including engineering, marketing, analytics, and business stakeholders.
- Operate independently in a fast-paced, globally distributed environment.
Responsibilities
- Own platform implementations from scoping and planning through onboarding, validation, and post-launch technical advisory.
- Provide technical ownership for high-priority customer accounts across the Americas, including complex implementations and escalations.
- Investigate SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting issues.
- Use SQL, logs, APIs, internal tools, and customer-provided context to investigate data quality, attribution, and implementation issues.
- Partner with Customer Success and Sales to support customer retention, expansion, and technical confidence.
- Collaborate with Engineering and Product to identify product gaps, recurring implementation patterns, and roadmap opportunities.
- Use AI tools to improve implementation workflows, troubleshooting, documentation, technical analysis, and lightweight internal tools.
- Develop playbooks, training materials, documentation, and workflow improvements for the Solution Engineering team.
- Assist with technical sales activities when deeper implementation or feasibility expertise is needed.
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