Support Representative
New
R
RunwayAI software
Open to hiring in London and APAC.Full-TimeEntry
Salary52,000 - 70,000 GBP per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 0-2 years in any customer-facing or process-driven role
- Required Skills
- Written communicationSlackZendeskNotionCustomer support
Requirements
- Have 0–2 years of experience in a customer-facing or process-driven role.
- Communicate clearly and accurately in writing, especially on process-driven, checklist-style work.
- Be comfortable with repetitive, high-volume work while maintaining accuracy.
- Prior experience with tools such as Zendesk, Notion, or Slack is a plus, not a requirement.
- Show curiosity by spending some time exploring the product or help documentation before speaking with the team.
- No creative or AI background is required; product training will be provided.
Responsibilities
- Resolve high-volume tickets about account access, billing, and plans for Free, Standard, Pro, and Max users.
- Use existing macros and playbooks to close tickets accurately and quickly.
- Use AI support layer suggestions when handling tickets.
- Recognize when a ticket needs product judgment or creative-tool troubleshooting.
- Route tickets requiring further support to Tier 2 Support or Enterprise.
- Flag recurring questions that do not yet have a macro.
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