Customer Support Representative
New
S
SourcefitCustomer support
Location: Eastwood Quezon City, PH; Work Set-Up: Work from Home, Monday to Friday | 8:00 AM – 5:00 PM | ESTFull-Time
Salary not disclosed
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Job Details
- Languages
- Strong verbal and written English communication skills
- Required Skills
- Problem SolvingZendeskTroubleshootingCRMCustomer support
Requirements
- Previous experience in a call center or customer support role.
- Strong verbal and written English communication skills.
- Ability to handle objections and manage customer expectations professionally.
- Experience with CRM and ticketing systems such as Jira, Zendesk, or similar.
- Comfort navigating multiple systems and tools simultaneously.
- High attention to detail and awareness of documentation and compliance requirements.
- Solid problem-solving skills and ability to learn new products and processes quickly.
- Ability to work effectively in a high-volume, target-driven environment.
Responsibilities
- Serve as the primary contact for customer and supplier inquiries via phone and email.
- Handle medium-volume inbound calls and maintain professional, courteous interactions.
- Troubleshoot inquiries related to orders, sales, and basic technical or system issues.
- Correspond with customers using Jira Service Management or similar ticketing platforms.
- Log call outcomes, customer interactions, and case updates accurately in CRM systems.
- Navigate multiple internal systems, dashboards, and tools to resolve customer concerns.
- Identify recurring issues or patterns and escalate insights to the appropriate teams.
- Follow internal processes, documentation standards, and service-level expectations.
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