Enterprise Customer Success Manager

Remote - Canada, Occasional meetings outside of standard working hours may be required to support customers with team members outside of the EST timezone.Full-TimeManager

SalaryOn Target Earnings CA$123K – CA$145K

Apply NowOpens the employer's application page

More jobs in this role

Job Details

Experience: 3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Required Skills: Project ManagementHubSpotAccount Management

Requirements

Have 3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Demonstrate success managing complex enterprise accounts with multiple stakeholders.
Have experience running structured onboarding projects and ensuring successful implementation.
Be comfortable communicating with C-level executives and legal professionals.
Have strong organizational and project management skills, including the ability to manage multiple workstreams and deadlines.
Be able to adapt to change and ambiguity and iterate quickly.
Use analytical skills to interpret usage data and identify insights that drive adoption.
Be proficient with HubSpot or a similar CRM and maintain clean, reliable data.
Bring a proactive mindset and a strong sense of ownership.
Legal tech or experience working with legal teams is a plus.
Familiarity with Mixpanel and customer success platforms such as Vitally or ChurnZero is a plus.
Training in consultative sales methodologies such as Sandler or MEDDIC is a plus.

Responsibilities

Own a portfolio of enterprise accounts, ensuring 97%+ gross revenue retention.
Lead multi-phase enterprise onboarding projects, aligning timelines, deliverables, and milestones across client and internal teams.
Discover customers’ legal workflows and business goals, then tailor onboarding and training.
Develop and execute enablement strategies that support adoption across large organizations.
Build relationships with stakeholders, including senior legal and executive leaders.
Run Quarterly Business Reviews, demonstrate ROI, and identify opportunities for expansion or deeper platform engagement.
Maintain accurate HubSpot records and CRM data hygiene.
Anticipate customer needs and risks, resolve issues proactively, and escalate when appropriate.
Collaborate with product, engineering, and support teams to advocate for enterprise customers and improve their journey.
Support renewals by driving usage, demonstrating value, and identifying customer champions.

View Full Description & ApplyYou'll be redirected to the employer's site