Customer Success Manager
P
Prompt.ioSaaS messaging
Location: USA & Canada; We are a fully remote companyFull-TimeManager
Salary$75,000-$100,000 + Quarterly bonuses. Actual compensation will be determined based on experience, qualifications, location, and other relevant factors. We also offer annual bonuses.
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Job Details
- Experience
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount ManagementCross-functional collaboration
Requirements
- Have 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
- Bring experience managing a portfolio of customers and building long-term relationships with multiple stakeholders.
- Demonstrate experience driving customer adoption, retention, and renewals.
- Understand customer goals and translate them into practical solutions and recommendations.
- Use customer data and engagement signals to identify risks and opportunities.
- Communicate and present effectively to technical and non-technical audiences.
- Apply problem-solving skills and sound judgment to customer challenges.
- Manage multiple customer relationships and priorities in a fast-paced environment.
- Work cross-functionally with teams such as Sales, Product, Support, and Engineering.
- Stay organized and follow through, particularly in a fully remote environment.
Responsibilities
- Manage a portfolio of customer relationships throughout the customer lifecycle.
- Lead customers through onboarding and implementation to help them realize value.
- Build relationships with key customer stakeholders and understand their goals, priorities, and use cases.
- Drive product adoption by explaining best practices, capabilities, and ways to get more value from Prompt.io.
- Engage proactively with customers, identify needs, and address potential risks.
- Monitor customer engagement and health to identify retention risks and growth opportunities.
- Manage customer renewals and support strong retention.
- Identify expansion opportunities and partner with Sales when appropriate.
- Share customer feedback and insights with Product, Engineering, Sales, and other teams.
- Partner with Support and internal teams to resolve customer issues and maintain customer information, activity, and account plans.
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