Customer Success Manager

New

StorytellerSaaS, sports

Source API remote eligibility restrictions: Canada, United States, East Coast time zone requiredFull-TimeMiddle

Salary not disclosed

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Job Details

Have experience in Customer Success, account management, client services, or partnerships.
Have worked with sports, media, entertainment, content, digital, or fan engagement teams.
Understand how live sport, content calendars, and stakeholder pressure shape customer expectations.
Build trust with customers without needing to be the most senior person in the room.
Be organised, responsive, and calm when priorities move quickly.
Learn products deeply enough to have useful customer conversations.
Think commercially and spot opportunities, even without having carried a quota.
Show strong ownership and follow-through.
Communicate clearly and confidently with customers.
Connect product usage to customer outcomes.
Use good judgment about when to solve, coordinate, or escalate.

Own a portfolio of core North America customer accounts.
Build relationships with digital, content, marketing, fan engagement, sponsorship, and athletics stakeholders.
Understand customer goals, season calendars, workflows, and measures of success.
Run regular customer check-ins and maintain visibility into account health, risks, next steps, and opportunities.
Help customers adopt Storyteller across their apps, websites, and content workflows.
Translate product usage and engagement data into recommendations and identify adoption gaps.
Identify expansion opportunities and share commercial signals with Sales.
Support renewal preparation by maintaining clear account status, value, risks, and stakeholder context.
Coordinate with delivery, support, sales, and product teams; share product feedback and keep account notes current.

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