Technical Outcomes Manager
New
V
Vic.aiAI accounting software
Remote (US - East Coast ONLY)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role.
- Required Skills
- Project ManagementSQLData AnalysisRESTful APIsSaaS
Requirements
- Have 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role.
- Bring strong data literacy, including the ability to analyze complex datasets, understand relationships between data sources, and uncover trends and opportunities.
- Translate technical findings into business recommendations that improve customer outcomes.
- Have experience working with SaaS products and enterprise customers.
- Explain technical concepts in a business-friendly way.
- Manage multiple customer priorities in a fast-paced environment.
- Bring strong project management and organizational skills.
- Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms is preferred.
- Be comfortable working with CSV data, APIs, integrations, and software configuration.
- Familiarity with SQL is preferred.
- Experience using AI tools such as Claude, Cursor, MCP, or ChatGPT is preferred.
- Experience in consulting, business transformation, or operational advisory roles is preferred.
- Experience with finance, accounting, or ERP systems is a plus.
Responsibilities
- Own the technical success and ongoing optimization of a portfolio of customers as their primary technical contact and trusted advisor.
- Analyze customer data to identify trends and opportunities, and deliver actionable recommendations.
- Translate technical findings into business insights for technical and non-technical audiences.
- Become a subject matter expert on the Vic.ai platform and customer workflows.
- Configure and optimize customer environments, including configuration updates and AIPass integration changes.
- Partner with customers to improve business processes and platform adoption.
- Troubleshoot complex customer issues and coordinate with Product and Engineering as needed.
- Develop best practices, documentation, and repeatable processes to improve the customer experience.
- Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements.
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