Senior Implementation Operations Specialist
New
J
JobgetherImplementation operations
Based in United States; Fully remote work from select U.S. locations; Hybrid work opportunity for candidates located in the Chicago, Illinois metropolitan area.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of progressive experience in operations, implementation, project management, business analysis, or a related discipline.
- Required Skills
- Project ManagementBusiness AnalysisBusiness IntelligenceSalesforceJiraTableauMicrosoft ExcelChange ManagementGoogle SheetsProcess improvement
Requirements
- Have a bachelor’s degree in a business-related field or equivalent professional experience.
- Bring 5+ years of progressive experience in operations, implementation, project management, business analysis, or a related discipline.
- Demonstrate strong analytical and critical-thinking skills, including building, analyzing, and validating business reports.
- Translate ambiguous business needs into clear requirements and practical solutions.
- Independently manage projects from problem identification through implementation and outcome measurement.
- Manage multiple concurrent initiatives with strong organization, execution, and follow-through.
- Facilitate cross-functional discussions and drive alignment through written and verbal communication.
- Manage risks, dependencies, blockers, and escalations with sound judgment.
- Create process documentation, training materials, and operational resources.
- Have working knowledge of Salesforce and Tableau or comparable business intelligence platforms.
- Be proficient with Google Sheets or Microsoft Excel, including data analysis and reporting.
- Have experience using Google Workspace or Microsoft Office.
Responsibilities
- Analyze and validate data from Salesforce, Tableau, and other sources to identify trends, anomalies, root causes, and operational insights.
- Build reports and analyses for leadership decision-making and translate findings into actionable recommendations.
- Manage operational improvement opportunities and strategic initiatives from problem definition through delivery and outcome measurement.
- Gather requirements, develop solutions, manage risks and dependencies, resolve blockers, and track project outcomes.
- Maintain project documentation, status updates, and visibility using Jira and other project management tools.
- Evaluate workflows and develop improvements involving tools, automation, reporting, and cross-functional collaboration.
- Partner with stakeholders to define requirements, coordinate solutions, and validate improvements against operational needs.
- Create process documentation, guidance, and operational resources.
- Design and deliver training for new processes, tools, and operational changes, and support adoption.
- Communicate with team members, cross-functional partners, and leadership while identifying risks, blockers, and escalation points.
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