Client Success Manager
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SourcefitClient success
Location: Bridgetowne Quezon City, PH; Work set up: Work from Home, 12:00 PM to 9:00 PM Philippine TimeFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Exceptional written and verbal English communication skills are essential.
- Required Skills
- Customer SuccessEnglish communicationAccount ManagementClient relationship management
Requirements
- Previous experience in Client Success, Customer Success, Account Management, Client Relationship Management, or a similar client-facing role.
- Demonstrated ability to manage and develop relationships with existing clients.
- Experience supporting client retention and account growth is strongly preferred.
- Strong commercial awareness and ability to identify opportunities within existing client accounts.
- Exceptional written and verbal English communication skills.
- Strong interpersonal and relationship-building skills, with the ability to communicate confidently and professionally with clients.
- Proactive approach to client engagement, follow-up, and problem-solving.
- Strong organizational and time-management skills to manage multiple client relationships and priorities.
- Ability to understand client needs and translate them into appropriate actions or internal coordination.
- Comfort with client satisfaction and engagement measures such as NPS and CSAT.
- Comfort reviewing product usage or client activity to identify engagement trends and opportunities.
- Strong attention to detail and ability to maintain accurate client and account records.
- Self-motivated and able to work independently in a remote environment.
- Able to work a schedule that may include weekends depending on business requirements.
Responsibilities
- Manage relationships with existing clients throughout the client lifecycle.
- Identify client needs, concerns, and opportunities to improve their experience and retention.
- Understand client goals and help ensure they continue to receive value from paid products and services.
- Identify account expansion and product engagement opportunities to grow revenue.
- Develop referral business by identifying appropriate referral opportunities.
- Monitor client engagement and product usage to identify accounts needing support or outreach.
- Gather and monitor NPS and CSAT feedback, follow up on concerns, and coordinate actions to improve the client experience.
- Work with internal teams to resolve client issues and ensure timely follow-through.
- Maintain accurate records of client interactions, account activity, feedback, and opportunities.
- Communicate trends and insights from client conversations, product usage, and feedback to internal stakeholders.
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