Customer Service Representative II
New
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SupportNinjaCustomer service
Remote - Philippines, 9 AM to 6 PM EST (Subject to change)Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years of previous customer service experience, preferably in a call center environment
- Required Skills
- Problem SolvingCustomer serviceAttention to detailWritten communicationVerbal communicationCRM
Requirements
- Have a minimum of 2 years of previous customer service experience.
- Call center experience is preferred.
- Have knowledge of and experience with a CRM.
- Be proficient in using computers and various software applications.
- Have strong verbal and written communication skills.
- Have strong problem-solving skills.
- Demonstrate strong attention to detail.
Responsibilities
- Respond promptly and professionally to customer inquiries via up to two channels, such as phone, email, or chat.
- Provide customers with in-depth information about products and services.
- Resolve complex customer issues in a timely and efficient manner.
- Follow up with customers to confirm their issues have been resolved to their satisfaction.
- Document customer interactions accurately in the organization’s CRM.
- Handle escalations to higher-level support or management and ensure they are resolved efficiently.
- Manage high-pressure situations while maintaining professionalism and composure.
- Meet or exceed performance targets for related KPIs.
- Collaborate with other departments as needed to resolve customer issues.
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