Remote Customer Service Representative
R
Ready RolesCustomer service
Source API remote eligibility restrictions: PhilippinesContractJunior
Salary5 - 7 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent verbal and written English communication skills
- Experience
- At least 1 year of customer service experience
- Required Skills
- Problem SolvingCustomer serviceHubSpotZendeskCustomer support
Requirements
- Have at least 1 year of customer service experience; experience with U.S.-based clients is preferred.
- Have excellent verbal and written English communication skills.
- Bring experience handling billing disputes, payment follow-ups, or claims resolution; this experience is strongly preferred.
- Have experience with CRM or support tools such as Zendesk, Freshdesk, or HubSpot.
- Be able to manage sensitive customer situations professionally and accurately.
- Demonstrate strong problem-solving skills and attention to detail.
- Remain calm under pressure and handle customer concerns professionally.
- Be tech-savvy and quick to learn new tools.
- Be self-driven, proactive, and accountable.
Responsibilities
- Respond to customer inquiries via phone, email, live chat, or messaging platforms.
- Assist with order status, product information, billing concerns, and claims-related inquiries.
- Handle billing inquiries, invoice clarifications, and payment follow-ups.
- Resolve customer complaints related to service issues, damages, or claims.
- Coordinate with internal teams to resolve claims cases in a timely manner.
- Maintain accurate records and follow up to support customer satisfaction.
- Identify and troubleshoot issues, escalating when necessary.
- Use CRM systems to log interactions, track issues, and update records.
- Follow SOPs and contribute to improving internal documentation.
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