Service Center Liaison
New
E
Ethos Veterinary HealthVeterinary healthcare
Work from Home ... for our locations across the United StatesFull-TimeJunior
Salary17 - 20 USD per hour
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Job Details
- Experience
- Minimum 2 years of Veterinarian Client Care or Tech experience.
- Required Skills
- Microsoft ExcelProblem SolvingCustomer service
Requirements
- Have a high school diploma or equivalent.
- Have a minimum of 2 years of veterinarian client care or technician experience.
- Use Word, Excel, and Outlook for routine email, document preparation, and worksheet preparation.
- Be able to work the evening shift in a 24/7/365 service center.
- Have experience delivering service in a high-volume environment, handling up to 60 calls per shift.
- Demonstrate interpersonal skills for handling emotionally charged client scenarios, including critical patient situations.
- Have a track record of meeting or exceeding productivity and quality goals.
- Demonstrate written and oral communication skills.
- Use good judgment and problem-solving skills.
Responsibilities
- Provide service to clients and referring veterinarians through inbound and outbound calls.
- Act as the primary point of contact for hospitals and address client and referring veterinarian needs.
- Handle emergency calls with a calm and compassionate demeanor.
- Book client appointments accurately and efficiently.
- Interpret Ethos protocols to resolve client and referring veterinarian inquiries.
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