Patient Support Specialist I
New
S
Sprinter HealthHealthcare
Remote - United StatesTemporaryMiddle
Salary21 USD per hour
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Job Details
- Experience
- At least 3+ years of relevant experience in patient or patient service, healthcare required
- Required Skills
- Zendesk
Requirements
- Have at least 3 years of relevant experience in patient or patient-service work in healthcare.
- Be proficient in electronic health record (EHR) systems and other healthcare software.
- Have experience coordinating with national labs such as Quest or Labcorp, including requisition review, issue investigation, or result tracking.
- Maintain accuracy in appointment documentation and record-keeping.
- Be able to liaise between clinical and administrative teams.
- Adapt to changing priorities and work effectively in a fast-paced environment.
- Maintain patient confidentiality and support patient-centered care.
- Work the Saturday–Wednesday schedule.
Responsibilities
- Field and resolve overnight questions and support requests from patients and partners.
- Respond to and triage inbound patient and partner questions by phone, email, and SMS in a timely manner.
- Escalate questions and concerns to other teams for additional support.
- Assist Field Support and Sprinters with real-time scheduling changes.
- Complete clerical work before and after appointments so Sprinters can focus on delivering care in the home.
- Support process enhancements and cross-training across departments.
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