Customer Service Representative (Spanish Line)
New
B
BinanceCryptocurrency customer service
Location: Argentina; ColombiaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Spanish line; Proficient in English language is required to be able to successfully communicate with stakeholders.
- Experience
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- Required Skills
- DocumentationCustomer service
Requirements
- Have a bachelor's degree or above.
- Have a minimum of 1 year of customer service experience; finance or e-commerce experience is preferred.
- Be proficient in English to communicate successfully with stakeholders.
- Be able to work different shifts, including night shifts.
- Have personal or professional experience with cryptocurrency.
- Demonstrate honesty, integrity, proactivity, and meticulousness.
- Show responsibility and teamwork.
- Be able to work under pressure.
- Have a positive attitude toward the crypto industry.
Responsibilities
- Handle back-office tickets and provide 24/7 online enquiry and email reply services to customers.
- Respond to customer enquiries, advice, and suggestions via email or online tools.
- Support other business units with customer liaison.
- Accurately document customer requests and advice, and provide feedback through documentation.
- Handle customer complaints, special cases, and ad hoc tasks.
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