Automation Engineer (Customer Service)
New
N
NebiusAI cloud infrastructure
Remote - EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Working proficiency in English
- Experience
- 3+ years of software engineering experience with a focus on automation, backend development, or system integrations
- Required Skills
- PythonKubernetesRESTful APIsTerraform
Requirements
- Have 3+ years of software engineering experience focused on automation, backend development, or system integrations.
- Have strong Python skills.
- Have hands-on experience with REST APIs and integrating external systems.
- Have practical experience with LLM APIs or building AI agents.
- Understand how to build reliable, maintainable automation systems.
- Have working proficiency in English.
- Bonus: Experience with N8N, Temporal, or similar workflow automation tools.
- Bonus: Knowledge of the Jira API or other ticketing systems.
- Bonus: Experience with Terraform or cloud infrastructure.
- Bonus: Understanding of Kubernetes and containerization.
- Bonus: Background in support engineering or adjacent functions.
Responsibilities
- Build agents and scripts to automate quota request processing.
- Develop self-service flows for billing and data subject requests, including payment method updates, account deletion, marketing opt-out, and invoice retrieval.
- Build and maintain LLM-powered agents to help support engineers handle complex tickets in real time.
- Develop N8N workflows for customer notifications and event-driven processes.
- Integrate solutions with the Jira API, billing API, and internal Nebius systems.
- Contribute tooling for planned cluster operations, including Terraform and runbooks.
- Maintain and improve existing automation as ticket volumes grow.
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