Senior Account Manager (French-speaking)
New
L
LokaliseLocalization SaaS
You must reside and have the legal right to work in one of the following countries: the United Kingdom, Latvia, or Spain.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Professional fluency in French; strong written and spoken English.
- Experience
- +5 years of experience owning the commercial lifecycle of strategic or enterprise customer accounts
- Required Skills
- CRM
Requirements
- Have 5+ years of experience owning the commercial lifecycle of strategic or enterprise customer accounts in a quota-based B2B SaaS environment.
- Demonstrate experience with retention, renewals, expansion, upselling, and cross-selling.
- Show a track record of protecting customer revenue, achieving gross revenue retention or comparable targets, and generating measurable account expansion.
- Be professionally fluent in French and able to lead customer conversations, presentations, and commercial negotiations in French.
- Have strong written and spoken English for collaboration across a remote, international organization.
- Understand complex SaaS products and have experience selling to business, marketing, and sales stakeholders.
- Be able to engage and influence C-level and senior stakeholders and align solutions with business priorities.
- Bring commercial skills in identifying growth opportunities, negotiating contracts, and navigating procurement or legal discussions.
- Be competent using AI tools for customer research, synthesis, account planning, and decision-making.
- Reside and have the legal right to work in the United Kingdom, Latvia, or Spain.
- This is a full-time role; B2B and contractor arrangements are not accepted.
Responsibilities
- Own the full commercial lifecycle of assigned enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling.
- Monitor account health, customer engagement, product value, and commercial risks, and coordinate actions to protect retention.
- Identify and execute account expansion opportunities, leading commercial conversations and negotiations against sales quotas.
- Create and maintain account plans based on customer goals, stakeholder priorities, product adoption, risks, renewal plans, and opportunities.
- Advise customers on improving localization and content workflows, connecting their needs to Lokalise solutions and business value.
- Coordinate multi-stakeholder opportunities, procurement activity, contract negotiations, and legal discussions.
- Work with Customer Success, Solutions Architecture, Product, Finance, and Legal to support customer needs and commercial outcomes.
- Maintain accurate CRM records, account plans, pipeline updates, and forecasts.
- Apply AI tools and approaches to customer research, account planning, decision-making, and productivity.
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