Senior Manager, Revenue Cycle Management, Provider Operations
Job Details
- Experience
- 7+ years of progressive experience in healthcare revenue cycle, professional billing, coding, or related healthcare operations; 3+ years of experience leading revenue cycle programs, teams, or functions.
Requirements
- Have 7+ years of progressive experience in healthcare revenue cycle, professional billing, coding, or related healthcare operations.
- Have 3+ years of experience leading revenue cycle programs, teams, or functions with operational and/or financial accountability.
- Have advanced knowledge of professional billing and coding, including CPT, ICD-10-CM, HCPCS, modifiers, CCI/NCCI edits, claims management, denial management, and payer requirements.
- Have experience developing and executing strategies to improve coding accuracy, claims performance, reimbursement, and financial outcomes.
- Have experience with coding and clinical documentation integrity, provider documentation review, provider queries, and pre- and post-bill review.
- Be able to analyze complex revenue cycle data, identify trends and root causes, and turn findings into actionable strategies and recommendations.
- Have experience leading complex cross-functional initiatives with clinical, operations, finance, compliance, credentialing, and other stakeholders.
- Have strong executive communication skills for presenting revenue cycle performance, risks, opportunities, and recommendations to senior leadership.
- Preferred: CPC, CCS, CCS-P, CPMA, or comparable coding/revenue cycle certification.
- Preferred: Experience overseeing coding professionals or certified coders, risk-adjustment coding, credentialing and payer enrollment, or external revenue cycle vendors.
Responsibilities
- Own the strategy and performance of the revenue cycle function, including professional billing, coding, claims management, denials, eligibility, documentation, and related workflows.
- Establish and monitor revenue cycle KPIs and controls, using data and root-cause analysis to improve clean claims, coding accuracy, reimbursement, denial rates, and financial performance.
- Lead coding and documentation integrity strategies, including billing reviews, provider queries, addendums, signatures, and provider education.
- Lead denial prevention and resolution strategies, identifying systemic trends and coordinating corrective actions.
- Partner with clinical leadership on ICD-10/HCC documentation and coding to support accurate capture of clinically supported diagnoses.
- Evaluate payer performance, requirements, and coding considerations and develop strategies for reimbursement, eligibility, claim edits, and denials.
- Partner with Clinical Operations, Finance, Compliance, Credentialing, Product/Technology, and other stakeholders to resolve revenue cycle issues and support programs and services.
- Develop scalable revenue cycle policies, workflows, governance, and vendor oversight for a growing, multi-state provider organization.
- Advise leadership on revenue cycle performance, financial opportunities, operational risks, and recommended strategies; lead initiatives through implementation and measurement.