Partner Success Manager
H
HuntressCybersecurity
Remote AustraliaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in a customer success, account coordination, or enablement role.
- Required Skills
- CybersecurityCustomer Success
Requirements
- Have 3+ years of experience in customer success, account coordination, or enablement.
- Follow established processes while bringing energy and a positive approach to partner calls.
- Bring strong organizational skills and the ability to manage multiple moving parts.
- Collaborate across internal sales and account management teams.
- Take ownership of the partner experience and work toward measurable goals.
- MSP (Managed Service Provider) ecosystem experience is a plus.
- Cybersecurity experience is a plus.
- Have exposure to supporting customers or partners on basic rollout plans, including who to start with and how to position the offering.
Responsibilities
- Drive onboarding for new partners and help them get set up and protected within an appropriate timeframe.
- Work with Account Managers to identify accounts with low license deployment and offer training, resources, and deployment plays.
- Conduct post-incident check-ins to support partners and help them understand how to prevent future issues.
- Translate security incident stories into proof of value for partners’ end clients.
- Coordinate with Technical Sales and Support to resolve deployment hurdles.
- Help partners realize platform value ahead of contract renewals.
- Track onboarding gaps and partner feedback, and share insights with the team to improve the partner experience.
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