Implementation Specialist, Professional Services - HRS
M
MitratechHR software
Remote Mexico; position is open only to candidates residing in MEXICO.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
- Required Skills
- Project ManagementProject CoordinationQuality AssuranceCustomer SuccessAccount ManagementTechnical support
Requirements
- Have 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
- Demonstrate strong organizational and project management skills, including the ability to manage multiple projects and competing priorities.
- Bring strong attention to detail and a commitment to quality in configuration and validation work.
- Take a customer-focused, service-oriented, proactive approach and demonstrate ownership.
- Be comfortable learning new systems, tools, and processes.
- An associate's or bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field is preferred.
- Experience managing multiple projects, customer relationships, or onboarding activities is preferred.
- Experience with SaaS platforms, enterprise software, or technology-based solutions is preferred.
Responsibilities
- Lead new customers through onboarding from kickoff to implementation completion, including setup requirements, timelines, and milestones.
- Configure customer accounts, user access, settings, and workflows, and perform quality assurance testing and validation.
- Manage multiple implementation projects, track progress, and communicate status updates to customers and internal stakeholders.
- Build customer relationships, provide implementation guidance, and promptly address questions and concerns.
- Partner with internal teams to resolve issues, coordinate activities, and support transitions to account management or support.
- Contribute ideas to improve onboarding processes and implementation workflows, and maintain accurate documentation and records.
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